This policy describes how we handle personal information when you use the Clever Tour website and related services. By using the site, you acknowledge this policy.
Last updated: March 27, 2026
This policy applies to personal information we process when you access or use the Clever Tour website and online services (including browsing tours, using your account, placing bookings, and contacting support). If a feature provides its own privacy notice, that notice applies for that feature; where it conflicts with this policy, the more specific terms control.
We may collect: • Account details you provide when you register or sign in (such as email and username) and optional profile information. • Booking and transaction data needed to fulfil orders, including traveller details and payment status. Card numbers and similar payment credentials are handled on secure pages by our payment processor (e.g. Stripe); we do not store full card numbers. • Communications you send via contact forms, email, or support channels. • Technical data such as browser type, device information, approximate location (e.g. from IP), cookies or similar identifiers, and logs needed for security and operations.
We use this information to: provide and maintain your account; process and fulfil bookings and related requests (including refunds); verify identity and prevent fraud or abuse; improve the site and user experience; send important service-related notices where permitted by law; and meet legal obligations. We do not use your personal information for purposes that are incompatible with those described here without your consent or another lawful basis.
We use cookies and similar technologies to keep you signed in, remember preferences such as language, understand usage, and protect the site. You can control or delete cookies through your browser settings; disabling some cookies may limit certain features.
We do not sell your personal information. We may share it or have it processed on our behalf with: payment and fraud-prevention partners (e.g. Stripe); hosting, email, and other technical service providers; courts, regulators, or others when required by law; or when disclosure is necessary to protect the rights, safety, or property of users, the public, or Clever Tour. We require service providers to use appropriate safeguards and process data only as needed for the purposes we specify.
Your information may be stored on servers outside your country or region. Where cross-border transfers are restricted by law, we use appropriate measures when required (such as consent or standard contractual clauses). We retain personal information only as long as needed for the purposes in this policy and as required by law; after that, we delete or anonymize it.
Depending on applicable law, you may have the right to access, correct, or delete personal information about you, to restrict or object to certain processing, or to receive a copy of your data. To exercise these rights, contact us through the Contact page or the support channels we publish. We will verify your request as required by law before responding.
Our services are intended for users who can lawfully enter into agreements in their jurisdiction. If you are below the age required where you live, use the site only with a parent or guardian’s involvement. If we learn we have collected personal information from a child without appropriate consent, we will take steps to delete it promptly.
We may update this policy from time to time. For material changes, we will provide notice on the site or by other reasonable means. The revised policy takes effect when posted or on the effective date stated. Continued use of the services after that date means you accept the updated policy.
If you have questions about this policy or our data practices, please reach out via the Contact page.
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